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Chapter 6 Troubleshooting Guide

Troubleshooting Suggestions

64 LTO-4 (Model B) Half-Height Tape Drive User’s Guide

Hardware Failure TapeAlert Messages

Hardware failure TapeAlert messages are descriptive and

straightforward.

1 Press the Eject button on the front panel to eject the tape cartridge.

2 Cycle the tape drive power to the off then on position:

For the internal LTO-4 (Model B) Half-Height Tape Drive:

a Terminate all running applications.

b Shut down the workstation or server system.

c Restart the system.

For the tabletop LTO-4 (Model B) Half-Height Tape Drive, use the AC

power on/off switch on the back panel to cycle the drive power to

the off then on positions.

Tape Cleaning TapeAlert Messages

Tape cleaning TapeAlert messages indicate problems when you insert a

cleaning cartridge into the LTO-4 (Model B) Half-Height Tape Drive. Like

This TapeAlert message . . . Signifies . . .

The tape drive has a hardware

fault:

1. Eject the tape or magazine.

2. Reset the drive.

3. Restart the operation.

Or:

The tape drive has a hardware

fault:

1. Turn the tape drive off and

then on again.

2. Restart the operation.

3. If the problem persists, call the

tape

drive supplier helpline.

a tape drive hardware failure.

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Quantum LTO 4 Guía de usuario Pagina 80