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Chapter 4 Troubleshooting
Basic Verification
Quantum TC2201E User’s Guide 91
Verify Mapping 4 Verify that all desired devices have been discovered and mapped. If
using Indexed mapping, try swapping to Auto-assigned to see if this
solves the problem.
Verify Devices 4 It may be useful to connect the SCSI target devices you are attempting to
use to the native SCSI interface to verify that the devices are functional.
SCSI target devices can be connected to a host SCSI bus to verify they are
functional.
Verify Host
Configuration
4
In some cases, it may be that the iSCSI host bus adapter or host device
driver may not be working properly. Check the configuration of these
elements. It may be useful to check the release notes for the driver
provided to see if there are any specific issues or required configuration.
It may also be useful to ensure that you are using a current version of the
host bus adapter driver.
Verify HBA Device
Driver Information
4
Check the HBA device driver Readme.txt file for configuration specifics.
HBAs typically come with utility programs to view or change their
configurations.
Customer Support4
If you are unable to resolve an issue, contact your authorized service
representative and ask for customer support.
- 7&( 1
- Contents 3
- Chapter 2 Getting Started 11 4
- Chapter 4 Troubleshooting 87 5
- Glossary 173 7
- Introduction 21
- Operation Indicators 1 22
- How the TC2201E Works 1 23
- Processing SCSI Information 1 24
- LAN-free Backup and Restore 1 26
- TC2201E Features 1 26
- TC2201E Benefits 1 27
- TC2201E Benefits 28
- Chapter 1 Introduction 28
- TC2201E Specifications 1 29
- TC2201E Specifications 30
- Getting Started 31
- Location 2 32
- Unpacking the Box 2 32
- Chapter 2 Getting Started 33
- Figure 10 Attaching 35
- Figure 11 Mounting at 36
- Front of Rack 36
- Interfaces and Connections 2 37
- Interfaces and Connections 39
- Figure 15 iSCSI ports 39
- Figure 16 High 40
- Density SCSI Cables 40
- Figure 17 TC2201E 41
- SCSI connection 41
- Figure 18 TC2201E 42
- Ethernet port 42
- Figure 19 TC2201E 43
- Serial Port 43
- Configuring the TC2201E 2 45
- Configuring the TC2201E 46
- Submit button. The default 46
- Quantum Visual Manager 51
- Accessing Visual Manager 3 52
- Accessing Visual Manager 53
- Main Menu 3 56
- Figure 24 System 57
- Figure 25 Serial port 58
- Figure 26 iSCSI 59
- Settings Page 59
- Figure 28 iSNS 62
- Ethernet 69
- Figure 41 Discovery 81
- Figure 46 Utilities 88
- > FTP 89
- Figure 49 Advanced 93
- option 95
- Events Logged 99
- Main Menu > 100
- Utilities 100
- > Event 100
- Main Menu 102
- Figure 56 SCSI 102
- Command Tracking 102
- Troubleshooting 107
- Indicators 108
- Figure 60 TC2201E 108
- Chapter 4 Troubleshooting 108
- Basic Verification 4 109
- Basic Verification 110
- 3-Pin to DB-9 Serial Pin 113
- Assignments 113
- RJ-45 modular receptacle 116
- Inband SCSI-3 117
- Commands 117
- General Commands 2 118
- Inquiry Command2 119
- Vendor Unique Commands 2 122
- Using the Command Line 123
- Interface 123
- Power Up Messages 3 124
- Power Up Messages 125
- Table 10 Main menu 125
- Perform Configuration 3 126
- Perform Configuration 127
- Table 12 User 127
- Settings Configuration 127
- Table 15 Change 131
- DNS Settings Menu 131
- Table 16 iSCSI 132
- Configuration Menu 132
- Table 17 Authentication 133
- CHAP Records 133
- Table 19 iSCSI Portal 135
- Group Configuration 135
- Table 25 Select 143
- Current Map 143
- Table 26 Add a Map 144
- Table 29 Edit Map 146
- Table 32 Deleting an Entry 148
- Table 36 iSCSI Host 151
- Table 38 Adding a 153
- Table 39 Deleting a 154
- Mapping Main Menu’ 155
- Table 41 Utility 157
- Settings 157
- Table 42 Trace 158
- Table 43 Trace 159
- Settings, Page 2 159
- Table 44 Trace 160
- Settings, Page 3 160
- Table 45 Trace 161
- Settings, Page 4 161
- Table 46 Trace 162
- Settings, Page 5 162
- Table 47 Event Filter 163
- Table 48 System 164
- Clock Setup Menu 164
- System Utilities 3 165
- System Utilities 167
- Table 52 SCSI 167
- Device Display Menu 167
- Table 53 SCSI 168
- Resource Display 168
- Table 54 Event Log 169
- Reboot 3 172
- Table 58 Advanced 173
- Licensed Features 173
- Table 59 Download 174
- Firmware Menu 174
- Using the FTP Interface 175
- Update Firmware 4 179
- Update Firmware 180
- How to Change Block 181
- Figure 62 Registry 183
- Figure 63 Veritas 185
- Backup Exec 185
- Procedure E: Bakbone NetVault 186
- Figure 64 Netvault 187
- Device Management 187
- Procedure G: CommVault Galaxy 189
- Figure 65 HP Data 189
- Protector (Advanced 189
- Options) 189
- Figure 66 CommVault 190
- Figure 67 CommVault 191
- Galaxy (Advanced 191
- Glossary 193
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