Quantum Q-EKM Guía de usuario descargar pdf (Pagina 83)

Troubleshooting

Errors Reported By Q-EKM

Quantum Encryption Key Manager User’s Guide 70

EE29 Encryption Read

Message Failure: Invalid

signature

The message received from the drive or library does not

match the signature on it.

Ensure that you are running the latest version of Q-EKM

(to determine the latest version, contact your Quantum

Representative).

Turn on Debug on the Q-EKM server.

Try to re-create the problem and gather debug logs.

When finished collecting data, turn Debug off.

If the problem persists, contact Quantum Global Call

Center.

EE2B Encryption Read

Message Failure: Internal

error: “Either no

signature in DSK or

signature in DSK can not

be verified.”

Ensure that you are running the latest version of Q-EKM

(to determine the latest version, contact your Quantum

Representative).

Check the versions of drive or library firmware and

update them to the latest release, if needed.

Turn on Debug on the Q-EKM server.

Try to re-create the problem and gather debug logs.

When finished collecting data, turn Debug off.

If the problem persists, contact Quantum Global Call

Center.

Error

Number Description Action

1 2 ... 78 79 80 81 82 83 84 85 86 87 88 ... 92 93

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Quantum Q-EKM Guía de usuario Pagina 83