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Quantum Scalar i40 and Scalar i80 User’s Guide 311
Chapter 11
Troubleshooting
The Scalar i40 and Scalar i80 libraries include advanced system monitoring
and alerting mechanisms that inform you of library status and issues.
The library provides you with status information about various library
subsystems and components. It also notifies you of issues it detects and
guides you through diagnosing and correcting issues before problems
interfere with backups.
This chapter covers:
• About Diagnostic Tickets
• Capturing Snapshots of Library Information
• Troubleshooting Library “Not Ready” Messages
• Retrieving Tape Drive Logs
• Interpreting LEDs
• Running the Installation and Verification Test (IVT)
• Running the IVT Diagnostic Subtests Individually – Robotics, Tape
Drive, and Magazine Tests
• Running the Random Move Test
• Performing Library Diagnostics
• Resetting Factory Defaults
- User’s Guide 1
- Quantum Scalar 1
- 40 and Scalar 1
- Contents 10
- Appendix A Specifications 341 12
- Glossary 361 13
- Index 371 13
- Ta b l e s 19
- Product Safety 23
- Statements 23
- System, Safety, and 24
- Regulatory Information Guide 24
- SCSI-2 Specification 26
- Technical Publications 26
- Quantum Home Page 26
- Getting More 27
- Information or Help 27
- Worldwide End-User 28
- Product Warranty 28
- Description 29
- Library Components 30
- Robotic System and 31
- Barcode Scanner 31
- Chapter 1: Description 32
- Left magazine 34
- Right magazine 34
- Robot on Y-tray 34
- Ta p e D r i v e s 34
- Full-height tape drives 38
- Half-height tape drives 38
- Standard Features 40
- Licensable Features 41
- Unpacking the Library 45
- Figure 6 Packaging 46
- Figure 7 Removing the Robot 48
- Restraint 48
- Understanding the User 49
- Interface 49
- Operator Panel Layout 50
- Table 2 Operator Panel 52
- Functions 52
- Navigating and Editing 55
- Sorting Information in 57
- Ta ble s 57
- Web Client Layout and 57
- Figure 11 Web Client User 58
- Interface - Home Page 58
- Table 3 Web Client Screen 59
- Elements 59
- Menu Trees 61
- Figure 12 Operator Panel 62
- Figure 13 Web Client Menus 63
- Configuring the Library 65
- Using the Setup Wizard 67
- Default Configuration 68
- Configuring Network Settings 68
- Configuring SNMP Settings 72
- Working With Partitions 79
- Automatically Creating 81
- Partitions 81
- Manually Creating 82
- Viewing the Current 86
- Configuring Cleaning Slots 89
- Configuring I/E Station Slots 91
- Table 4 Scalar i80 I/E Slot 92
- Configuring Control Paths 95
- License Key Certificate 97
- Web Client 100
- Creating E-mail 101
- Notifications 101
- Modifying E-mail 102
- Deleting E-mail 103
- Configuring the Service Port 107
- Using the Web Client 108
- Default Administrator 108
- Creating Local User 110
- Accounts on the Web 110
- Modifying Local User 111
- Operator Panel 113
- Authentication) 116
- Configuring Secure 118
- LDAP on the Library 118
- Configuring LDAP on 118
- Figure 14 LDAP Setup Example 121
- Generating the 124
- Kerberos Service Keytab 124
- Setting the Session Timeout 125
- Configuring System Settings 126
- Logical Serial Number 127
- Addressing 127
- Manual Cartridge 128
- Assignment 128
- Configuring Security Settings 131
- Saving the Library 135
- Configuration 135
- Restoring the Library 136
- Registering the Library 137
- Returning to Default 138
- Home Screen 138
- Advanced Reporting 139
- Advanced Reporting Features 140
- Chapter 5: Advanced Reporting 141
- Forcing CPF Web Client 144
- Figure 18 Force CPF Screen 145
- Configuring the Drive 147
- Resource Utilization 147
- Configuring the Media 149
- Integrity Analysis 149
- Using Advanced 151
- Reporting Templates 151
- Loading and Reloading 152
- Configuring Media 155
- Security 155
- Viewing, Saving, and E 156
- Viewing the Media Usage Log 157
- Performing Library 163
- Operations 163
- Logging In 164
- Logging in Using the 165
- Logging in Via the Web 165
- Logging Out 166
- Removing Power 167
- Shutting Down the 168
- Completely Removing 172
- Library Power 172
- Emergency Power-off 172
- Procedure 172
- Taking the Library 173
- Releasing Magazines 176
- Manually 178
- Performing Media Operations 179
- Importing Tape 180
- Cartridges 180
- Bulk Loading Tape 183
- Exporting Tape 186
- Cleaning Tape Drives 191
- Valid Cleaning 192
- Importing Cleaning 193
- Exporting Cleaning 195
- Manually Cleaning Tape 197
- Encryption Key 203
- Management 203
- About the EKM License 204
- Step 3: Install SKM on a 205
- Server or Servers 205
- Step 4: Configure 205
- Encryption Settings and 205
- Key Server Addresses 205
- Figure 32 Configuring 208
- Partition Encryption 208
- EKM Path Diagnostics 210
- Running Manual EKM 211
- Path Diagnostics 211
- Enabling Automatic 212
- Scalar Key Manager User’s 213
- Installing TLS 214
- Certificates on the 214
- Installing TLS Certificates 215
- Figure 34 Checking and 215
- Generating Data 219
- Encryption Keys 219
- Remember 222
- Sharing Encrypted Tape 223
- Exporting Encryption 225
- Certificates 225
- Importing Encryption 226
- Exporting Data 227
- Importing Data 229
- Accessing the SKM 230
- Server Logs 230
- Using the SKM 230
- Encryption Key Import 230
- Warning Log 230
- Getting Information About 233
- Viewing Library Information 234
- Viewing System Information 234
- Saving the 241
- Configuration Record 241
- E-mailing the 241
- Viewing the All Slots Report 243
- Viewing Partition 249
- Information 249
- Installing, Removing, and 253
- Replacing Components 253
- Taking ESD Precautions 254
- Connecting Library Cables 255
- Rack Mount Kit 258
- Installing the Rack 260
- Mount Shelves 260
- Figure 43 Rack Mount Shelf 261
- Depth Requirements 261
- Figure 45) 263
- Figure 46) 264
- Figure 48) 267
- Cage nut 268
- Clip nut 268
- Rail adapter 269
- Figure 50 Magazine Release 270
- Latch Access Holes 270
- Scalar i40 273
- Scalar i80 273
- Kit Contents 274
- Figure 53 Magazine Release 276
- Feet on Bottom of Library 277
- Bezel Replacement Kit 281
- Bezel Replacement 281
- Figure 57 Bezel Screw 283
- Figure 58 Bezel Screws 284
- Locations 285
- Replacing the Chassis 286
- Figure 60 Components to 289
- Restraints 290
- Figure 62 Restraining the Y 292
- Figure 63 Reinstalled 295
- Components 295
- Magazine Replacement 299
- Creating a Backup Map 299
- Removing the 300
- Magazine from the 300
- Figure 65 Magazine Release 301
- (Right-Side Magazine) 302
- Replacing a Power 305
- Supply in a Single 305
- Power-Supply System 305
- (Scalar i40 and Scalar 305
- Adding or Replacing a 306
- Redundant Power 306
- Supply on the 306
- Replacing the System 307
- Control Board 307
- Installing Library 309
- Firmware 309
- Manually Reconfiguring 312
- Preparing Partitions 315
- Removing a Tape Drive 316
- Installation Procedure 317
- Figure 72 Installing a Tape 318
- Figure 73 Restraining the Y 323
- Updating Firmware 327
- Chapter 10: Updating Firmware 328
- Updating Library Firmware 328
- About Tape Drive 332
- Firmware Autoleveling 332
- Uploading Tape Drive 334
- Firmware Used in 334
- Autoleveling 334
- Deleting Tape Drive 335
- Initiating Tape Drive 337
- Troubleshooting 339
- About Diagnostic Tickets 340
- Viewing, Closing, and 341
- Resolving Diagnostic 341
- Closing Diagnostic 344
- Tickets Automatically 344
- Chapter 11: Troubleshooting 345
- “Not Ready” Messages 346
- Retrieving Tape Drive Logs 348
- Interpreting LEDs 348
- Figure 77 Front Panel LEDs 349
- System Control Board 350
- Fibre Channel 351
- Drive LEDs 352
- Figure 80 Power Supply LED 353
- Prerequisites for Running IVT 354
- Running the Random Move Test 357
- Resetting Factory Defaults 361
- Working With Cartridges 363
- Barcode Label Requirements 365
- Supported Barcode Formats 366
- Installing Barcode Labels 367
- Figure 81 Barcode Label 368
- Orientation 368
- Specifications 369
- Capacity 370
- Environmental Specifications 371
- Air Clearance Requirements 371
- Library Power Specifications 372
- Appendix A: Specifications 373
- Communication Interfaces 374
- Supported Tape Drives 374
- Supported Media 375
- Supported Internet Browsers 375
- Supported Operating Systems 376
- Tape Alert Flag Descriptions 377
- Flag Descriptions 378
- DIAGNOSTIC 384
- Disposal of Electrical and 387
- Electronic Equipment 387
- Glossary 389
- Directory 390
- Arbitrated loop 391
- Control module 393
- Partition 393
- Temps Universel Coordonné 397
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