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StorageCare Guardian
Quantum PX720 User’s Guide xxii
• Rapid Problem Resolution- Quantum can rapidly recommend and/
or implement the corrective actions needed to resolve a problem
ensuring minimal impact to the IT environment.
• Quantum Remote Software Update - Distributed software update
capability allows fast updates to agent software and Quantum
hardware installed at customer sites
• Real-time Data Collection - Instant on-demand or scheduled
diagnostic data collection from Quantum products as well as the
ability to run user-defined data collection scripts from agent.
• Access Management - Customer has full control over Quantum's
access rights and privileges.
• Audit Logging - Audit logs are kept for all communications to and
from the agent.
How it works: 0
1 Customers can download the StorageCare Guardian agent software
from
http://www.quantum.com/guardiandownload.
2 Customer installs the StorageCare Guardian agent on any Windows
2000/2003/XP or Solaris 8/9 server located at the customer’s site.
3 The StorageCare Guardian agent monitors Quantum products, and
provides information and updates to the Quantum Enterprise Server
that resides at Quantum Support.
4 If an error or problem is detected, Quantum queues a request to the
StorageCare Guardian agent for data collection or real-time access to
the system.
5 The StorageCare Guardian agent checks access policy settings to
determine if access is allowed.
6 If approved, the information is transferred to Quantum, or a remote
connection is initiated.
7 Quantum Support will diagnose the problem and, if necessary, send
the needed parts and/or field personnel to resolve the issue.
8 Quantum can identify if the backup problem is not associated with
the Quantum device and then direct the customer to resolve the issue
with appropriate third-party vendor.
- Quantum PX720 1
- Contents 3
- Quantum PX720 User’s Guide iv 4
- Quantum PX720 User’s Guide v 5
- Chapter 4 Troubleshooting 185 6
- Glossary 225 7
- Index 231 7
- Quantum PX720 User’s Guide ix 9
- Quantum PX720 User’s Guide x 10
- Quantum PX720 User’s Guide xi 11
- Quantum PX720 User’s Guide xv 15
- Audience 16
- Document Organization 17
- Notational Conventions 17
- Related Documents 18
- StorageCare Guardian 0 20
- StorageCare Guardian 23
- Library Description 24
- Overview 25
- Quantum PX720 User’s Guide 3 26
- Quantum PX720 User’s Guide 4 27
- Quantum PX720 User’s Guide 5 28
- Figure 2 Intermediate Level 28
- Capacity 28
- Quantum PX720 User’s Guide 6 29
- Figure 3 Full Capacity 29
- Quantum PX720 User’s Guide 9 32
- Table 7 Storage Elements 32
- Quantum PX720 User’s Guide 10 33
- PX720 SDLT (Left Panels) 33
- Quantum PX720 User’s Guide 11 34
- PX720 SDLT (Right Panels) 34
- Quantum PX720 User’s Guide 12 35
- PX720 SDLT (Back Slots) 35
- Quantum PX720 User’s Guide 13 36
- Table 8 Storage Elements 36
- Quantum PX720 User’s Guide 14 37
- PX720 LTO (Left Panels) 37
- Quantum PX720 User’s Guide 15 38
- PX720 LTO (Right Panels) 38
- PX720 LTO (Back Slots) 39
- Quantum PX720 User’s Guide 16 39
- Features and Benefits 40
- Quantum PX720 User’s Guide 18 41
- DLTSage™ Tape Security 42
- Mixed Media Support 42
- SMI-S Support 42
- Tape Drive and Media Analysis 43
- Library Components 43
- Quantum PX720 User’s Guide 21 44
- Quantum PX720 User’s Guide 22 45
- Quantum PX720 User’s Guide 23 46
- Quantum PX720 User’s Guide 24 47
- Table 9 OCP Features 47
- Quantum PX720 User’s Guide 25 48
- Figure 13 OCP—Initial Screen 48
- Quantum PX720 User’s Guide 26 49
- Figure 14 CHM (Cartridge 49
- Handling Mechanism) 49
- Quantum PX720 User’s Guide 27 50
- Table 10 Tape Drive and 50
- Cartridge Specifications 50
- Quantum PX720 User’s Guide 28 51
- Getting Started 53
- Quantum PX720 User’s Guide 31 54
- Quantum PX720 User’s Guide 32 55
- Figure 17 Tape Drives and 55
- Robotics Controller 55
- Quantum PX720 User’s Guide 33 56
- from the Home screen 58
- and press Select 59
- Quantum PX720 User’s Guide 37 60
- Figure 22 Password Screen 60
- Quantum PX720 User’s Guide 38 61
- Figure 23 Setup Screen 61
- Basic Library Operations 63
- Inserting Tape Cartridges 64
- Quantum PX720 User’s Guide 41 64
- Quantum PX720 User’s Guide 42 65
- Quantum PX720 User’s Guide 43 66
- Label (SDLT) 66
- Quantum PX720 User’s Guide 44 67
- Figure 25 SDLT Cartridges 67
- ABC123L1 68
- Quantum PX720 User’s Guide 46 69
- Figure 27 SDLT Cleaning 69
- Cartridges 69
- Quantum PX720 User’s Guide 47 70
- Figure 28 LTO Cleaning 70
- Quantum PX720 User’s Guide 48 71
- Figure 29 Closing the Front 71
- Quantum PX720 User’s Guide 49 72
- Figure 30 Closing the Back 72
- Quantum PX720 User’s Guide 50 73
- Figure 31 PX720 Cabling 73
- Configuration 73
- Quantum PX720 User’s Guide 51 74
- Quantum PX720 User’s Guide 53 76
- Move command to 76
- Quantum PX720 User’s Guide 54 77
- Figure 33 OCP Main Screen 77
- Library status 78
- Quantum PX720 User’s Guide 56 79
- Table 12 Attention Messages 79
- Menu Diags 81
- Quantum PX720 User’s Guide 65 88
- Figure 40 Partitions Details 88
- Table 13 Partitions Details 88
- Quantum PX720 User’s Guide 66 89
- Quantum PX720 User’s Guide 67 90
- Quantum PX720 User’s Guide 69 92
- Quantum PX720 User’s Guide 75 98
- Figure 44 Operations Screen 98
- Quantum PX720 User’s Guide 76 99
- Table 15 Device Options 99
- OCP Components 100
- Quantum PX720 User’s Guide 77 100
- Table 16 Tape Drive Details 100
- Quantum PX720 User’s Guide 78 101
- Quantum PX720 User’s Guide 81 104
- Figure 46 Diagnostics Screen 104
- Quantum PX720 User’s Guide 83 106
- Quantum PX720 User’s Guide 84 107
- Figure 47 Removing the Bin 107
- Quantum PX720 User’s Guide 85 108
- Figure 48 Installing the 108
- Removable Bin Packs 108
- Remote Management 109
- Quantum PX720 Web Pages 110
- Operations 111
- Utilities 111
- Figure 60 Tape Alert Page 127
- Hardware 130
- Figure 65 Find Page 134
- Cabinet view 136
- Figure 67 Logical Map 138
- Move cartridge 140
- Destination 140
- Inventory 141
- Drive operations 143
- Sift sort 144
- Bridge links 155
- Quantum 164
- Figure 86 Capacity Level 171
- Partition Layout 3 174
- Partitions section 177
- Figure 90 Secure Key Page 179
- Figure 103 Logs Page 197
- • Configuration Files 202
- • Upload Library Firmware 202
- • Upgrade Drive Firmware 202
- Troubleshooting 208
- Chapter 4 Troubleshooting 209
- Common Problems and Solutions 209
- Table 35 Start-up Problems 209
- Table 38 Problems During 211
- Library Operation 211
- Table 39 Tape Drive LED 213
- Conditions (SDLT and LTO) 213
- Figure 108 Tape Drive LEDs 215
- Library Specifications 216
- Environmental Specifications 218
- Relocating the Library 224
- - Storage Location 227
- Figure 110 Installing the 228
- Robotic Shipping Restraint 228
- Crating the Library 229
- Event Reporting 233
- Appendix C Event Reporting 234
- Information Events 234
- Table 46 Information Events 234
- Warning Events 236
- Critical Events 237
- Regulatory Statements 239
- Taiwan Statement 4 240
- Japan Statement (VCCI) 240
- Battery Statement 242
- Declaration of Conformity 247
- Glossary 248
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