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Chapter 4 Troubleshooting
Common Problems and Solutions
Quantum PX720 User’s Guide 188
Operating Problems 4
Table 38 describes the corrective action for problems which occur during
library operation.
Table 38 Problems During
Library Operation
The robot times
out or fails during
an operation.
Check that the tape cartridge involved in the
operation is properly positioned in the slot or
drive and ready to be picked.
Check that the robot is not obstructed in any
way.
Retry the operation. If it still fails, contact a field
service engineer.
The robot drops a
cartridge.
Open the doors.
Retrieve the cartridge, orient it properly, and
place the cartridge in an empty storage slot. (Do
not try to place the cartridge in the gripper.)
Perform an inventory (see Inventory Page
on
page 118).
If the operator manually places a cartridge in an
empty slot, he must then run an inventory so the
library records the position of the manually
placed cartridge.
Problem Corrective Action
The host computer
cannot
communicate with
the library.
This may be a SCSI bus time-out or a premature
disconnect problem.
Check cable connections, cable length, SCSI
addresses, and termination.
Restart the host and the library.
If the host and library still are not
communicating, contact an authorized
Quantum field service engineer.
Problem Corrective Action
- Quantum PX720 1
- Contents 3
- Quantum PX720 User’s Guide iv 4
- Quantum PX720 User’s Guide v 5
- Chapter 4 Troubleshooting 185 6
- Glossary 225 7
- Index 231 7
- Quantum PX720 User’s Guide ix 9
- Quantum PX720 User’s Guide x 10
- Quantum PX720 User’s Guide xi 11
- Quantum PX720 User’s Guide xv 15
- Audience 16
- Document Organization 17
- Notational Conventions 17
- Related Documents 18
- StorageCare Guardian 0 20
- StorageCare Guardian 23
- Library Description 24
- Overview 25
- Quantum PX720 User’s Guide 3 26
- Quantum PX720 User’s Guide 4 27
- Quantum PX720 User’s Guide 5 28
- Figure 2 Intermediate Level 28
- Capacity 28
- Quantum PX720 User’s Guide 6 29
- Figure 3 Full Capacity 29
- Quantum PX720 User’s Guide 9 32
- Table 7 Storage Elements 32
- Quantum PX720 User’s Guide 10 33
- PX720 SDLT (Left Panels) 33
- Quantum PX720 User’s Guide 11 34
- PX720 SDLT (Right Panels) 34
- Quantum PX720 User’s Guide 12 35
- PX720 SDLT (Back Slots) 35
- Quantum PX720 User’s Guide 13 36
- Table 8 Storage Elements 36
- Quantum PX720 User’s Guide 14 37
- PX720 LTO (Left Panels) 37
- Quantum PX720 User’s Guide 15 38
- PX720 LTO (Right Panels) 38
- PX720 LTO (Back Slots) 39
- Quantum PX720 User’s Guide 16 39
- Features and Benefits 40
- Quantum PX720 User’s Guide 18 41
- DLTSage™ Tape Security 42
- Mixed Media Support 42
- SMI-S Support 42
- Tape Drive and Media Analysis 43
- Library Components 43
- Quantum PX720 User’s Guide 21 44
- Quantum PX720 User’s Guide 22 45
- Quantum PX720 User’s Guide 23 46
- Quantum PX720 User’s Guide 24 47
- Table 9 OCP Features 47
- Quantum PX720 User’s Guide 25 48
- Figure 13 OCP—Initial Screen 48
- Quantum PX720 User’s Guide 26 49
- Figure 14 CHM (Cartridge 49
- Handling Mechanism) 49
- Quantum PX720 User’s Guide 27 50
- Table 10 Tape Drive and 50
- Cartridge Specifications 50
- Quantum PX720 User’s Guide 28 51
- Getting Started 53
- Quantum PX720 User’s Guide 31 54
- Quantum PX720 User’s Guide 32 55
- Figure 17 Tape Drives and 55
- Robotics Controller 55
- Quantum PX720 User’s Guide 33 56
- from the Home screen 58
- and press Select 59
- Quantum PX720 User’s Guide 37 60
- Figure 22 Password Screen 60
- Quantum PX720 User’s Guide 38 61
- Figure 23 Setup Screen 61
- Basic Library Operations 63
- Inserting Tape Cartridges 64
- Quantum PX720 User’s Guide 41 64
- Quantum PX720 User’s Guide 42 65
- Quantum PX720 User’s Guide 43 66
- Label (SDLT) 66
- Quantum PX720 User’s Guide 44 67
- Figure 25 SDLT Cartridges 67
- ABC123L1 68
- Quantum PX720 User’s Guide 46 69
- Figure 27 SDLT Cleaning 69
- Cartridges 69
- Quantum PX720 User’s Guide 47 70
- Figure 28 LTO Cleaning 70
- Quantum PX720 User’s Guide 48 71
- Figure 29 Closing the Front 71
- Quantum PX720 User’s Guide 49 72
- Figure 30 Closing the Back 72
- Quantum PX720 User’s Guide 50 73
- Figure 31 PX720 Cabling 73
- Configuration 73
- Quantum PX720 User’s Guide 51 74
- Quantum PX720 User’s Guide 53 76
- Move command to 76
- Quantum PX720 User’s Guide 54 77
- Figure 33 OCP Main Screen 77
- Library status 78
- Quantum PX720 User’s Guide 56 79
- Table 12 Attention Messages 79
- Menu Diags 81
- Quantum PX720 User’s Guide 65 88
- Figure 40 Partitions Details 88
- Table 13 Partitions Details 88
- Quantum PX720 User’s Guide 66 89
- Quantum PX720 User’s Guide 67 90
- Quantum PX720 User’s Guide 69 92
- Quantum PX720 User’s Guide 75 98
- Figure 44 Operations Screen 98
- Quantum PX720 User’s Guide 76 99
- Table 15 Device Options 99
- OCP Components 100
- Quantum PX720 User’s Guide 77 100
- Table 16 Tape Drive Details 100
- Quantum PX720 User’s Guide 78 101
- Quantum PX720 User’s Guide 81 104
- Figure 46 Diagnostics Screen 104
- Quantum PX720 User’s Guide 83 106
- Quantum PX720 User’s Guide 84 107
- Figure 47 Removing the Bin 107
- Quantum PX720 User’s Guide 85 108
- Figure 48 Installing the 108
- Removable Bin Packs 108
- Remote Management 109
- Quantum PX720 Web Pages 110
- Operations 111
- Utilities 111
- Figure 60 Tape Alert Page 127
- Hardware 130
- Figure 65 Find Page 134
- Cabinet view 136
- Figure 67 Logical Map 138
- Move cartridge 140
- Destination 140
- Inventory 141
- Drive operations 143
- Sift sort 144
- Bridge links 155
- Quantum 164
- Figure 86 Capacity Level 171
- Partition Layout 3 174
- Partitions section 177
- Figure 90 Secure Key Page 179
- Figure 103 Logs Page 197
- • Configuration Files 202
- • Upload Library Firmware 202
- • Upgrade Drive Firmware 202
- Troubleshooting 208
- Chapter 4 Troubleshooting 209
- Common Problems and Solutions 209
- Table 35 Start-up Problems 209
- Table 38 Problems During 211
- Library Operation 211
- Table 39 Tape Drive LED 213
- Conditions (SDLT and LTO) 213
- Figure 108 Tape Drive LEDs 215
- Library Specifications 216
- Environmental Specifications 218
- Relocating the Library 224
- - Storage Location 227
- Figure 110 Installing the 228
- Robotic Shipping Restraint 228
- Crating the Library 229
- Event Reporting 233
- Appendix C Event Reporting 234
- Information Events 234
- Table 46 Information Events 234
- Warning Events 236
- Critical Events 237
- Regulatory Statements 239
- Taiwan Statement 4 240
- Japan Statement (VCCI) 240
- Battery Statement 242
- Declaration of Conformity 247
- Glossary 248
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