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Chapter 9: Troubleshooting
Resetting Factory Defaults
Quantum Scalar i40 and Scalar i80 User’s Guide 261
Robotics Get/Put Test The Get/Put Test requires the robot to remove one tape cartridge from
the top I/E station slot, and then put the tape cartridge back into the
same slot. To run this test, you must insert a tape into the library’s top
(uppermost) I/E station slot.
You can only perform this test from the Web client, by entering
Diagnostics (see
Performing Library Diagnostics on page 259).
Web Client
1 Install a scratch tape in the top I/E station slot.
2 If manual cartridge assignment is enabled, assign the scratch tape
to the System partition.
3 Enter Diagnostics (Tools > Diagnostics, then click OK to take
partitions offline and log out all other users of the same or lower
privileges).
4 Select Robotics > Robotics Get/Put Test.
5 Click Apply.
6 The test runs. When complete, a “success” or “failure” message
appears.
Resetting Factory Defaults
Resetting factory defaults restores the library’s default configuration
(see
Default Configuration on page 42).
• Resetting factory defaults clears: most of the library’s
configurable items, such as partitions, user accounts, import/export
(I/E) station slots, cleaning slots, and so on. It also clears all
diagnostic tickets and log information, and deletes user-provided
tape drive firmware used for autoleveling.
• Resetting factory defaults does NOT clear: date and time,
network configuration, or license key settings, nor does it change
the library firmware version.
- Scalar Libraries 1
- Chapter 9 Troubleshooting 243 10
- Appendix A Specifications 269 11
- Glossary 287 12
- Index 297 12
- Ta b l e s 17
- Product Safety 21
- Statements 21
- SCSI-2 Specification 23
- (Corporate Headquarters) 24
- Worldwide End-User 25
- Product Warranty 25
- Description 27
- Library Components 28
- Robotic System and 29
- Barcode Scanner 29
- Chapter 1: Description 30
- Left magazine 31
- Right magazine 31
- Ta p e D r i v e s 31
- Standard Features 36
- Licensable Features 37
- Chapter 2 39
- Required Tools and Equipment 39
- Before You Begin 40
- Unpacking the Library 40
- Figure 6 Packaging 41
- Figure 7 Pushing Down on 42
- Thumbscrews to Release Robot 42
- Figure 8 Removing the Robot 43
- Accessory Kit Items 44
- Installing Tape Drives 44
- Connecting the Cables 45
- Settings 45
- Figure 11 Setup Wizard – 47
- Date/Time Screen 47
- Figure 14 Setup Wizard – 49
- Licenses Screen 49
- Figure 15 Setup Wizard – 50
- Current Configuration Screen 50
- Figure 16 Setup Wizard 51
- Complete 51
- Configuring Partitions 52
- Importing Tape Cartridges 52
- Configuring the Host Software 52
- Understanding the User 53
- Interface 53
- Operator Panel Layout 54
- Navigating and Editing 56
- Sorting Information In 58
- Ta ble s 58
- Web Client Layout and 58
- Functions 58
- Figure 19 Web Client User 59
- Interface - Home Page 59
- Table 3 Web Client Screen 60
- Elements 60
- Menu Trees 62
- Figure 20 Operator Panel 63
- Figure 21 Web Client Menus 64
- Configuring the Library 65
- Using the Setup Wizard 67
- Default Configuration 68
- Configuring Network Settings 68
- Configuring SNMP Settings 71
- Registering External 72
- Management 72
- Applications 72
- Setting Daylight Saving 77
- Working With Partitions 78
- Automatically Creating 79
- Partitions 79
- Manually Creating 81
- Viewing the Current 84
- Configuring Cleaning Slots 87
- Configuring I/E Station Slots 89
- Table 4 Fibre Channel Tape 91
- Drive Configurable Settings 91
- Configuring Control Paths 93
- License Key Certificate 94
- Creating E-mail 98
- Modifying E-mail 99
- Deleting E-mail 100
- Notifications 100
- Web Client 100
- Configuring the Service Port 103
- Operator Panel 104
- User Account 105
- Using the Web Client 105
- Default Administrative 105
- Creating Local User 107
- Accounts on the Web 107
- Enabling and Creating 109
- Passwords on the 109
- Authentication) 112
- Using Microsoft Active 113
- Directory 113
- Enabling and 114
- Configuring LDAP on 114
- Generating the 117
- Kerberos Service Keytab 117
- Setting the Session Timeout 119
- Configuring System Settings 119
- Logical Serial Number 120
- Addressing 120
- Manual Cartridge 121
- Assignment 121
- Configuring Security Settings 123
- Saving the Library 127
- Configuration 127
- Restoring the Library 127
- Registering the Library 128
- Performing Library 129
- Operations 129
- Logging In 130
- Logging In Via the Web 131
- Logging In When LDAP 131
- Logging Out 132
- Removing Power 133
- Completely Removing 137
- Library Power 137
- Emergency Power-off 138
- Procedure 138
- Unlocking the I/E Station 139
- Releasing Magazines 140
- Manually 142
- Performing Media Operations 143
- Bulk Loading Tape 147
- Cartridges 147
- Exporting Tape 149
- Partition (Mode) 151
- Partition 151
- Cleaning Tape Drives 154
- Valid Cleaning 156
- Importing Cleaning 157
- Exporting Cleaning 159
- Manually Cleaning Tape 160
- Getting Information About 165
- Viewing Library Information 166
- Viewing System Information 166
- Saving the 170
- Configuration Record 170
- E-mailing the 171
- Viewing the All Slots Report 173
- Using Advanced Reporting 178
- Using the Reports and 179
- Understanding the 179
- Configuring the Media 182
- Integrity Analysis 182
- Saving and E-mailing 183
- Advanced Reporting 183
- Creating and Using a 184
- Te mpl a t e 184
- Deleting Advanced 184
- Reporting Data 184
- Updating Firmware 187
- Chapter 7: Updating Firmware 188
- Upgrading Library Firmware 188
- About Tape Drive 190
- Firmware Autoleveling 190
- Uploading Tape Drive 192
- Firmware Used in 192
- Autoleveling 192
- Deleting Tape Drive 194
- Initiating Tape Drive 195
- Installing, Removing, and 197
- Replacing Components 197
- Taking ESD Precautions 198
- Connecting Library Cables 199
- Figure 31 Reinstalled 200
- Components 200
- Rack Mount Kit 202
- Contents 202
- Installing the Rack 203
- Mount Shelves 203
- Figure 32 Rack Mount Shelf 204
- Depth Requirements 204
- Figure 34) 206
- Figure 35) 207
- Figure 37) 210
- Cage nut 211
- Clip nut 211
- Rail adapter 212
- Figure 39 Magazine Release 213
- Latch Access Holes 213
- Scalar i40 216
- Scalar i80 216
- Kit Contents 217
- Figure 42 Magazine Release 219
- Feet on Bottom of Library 220
- Bezel Replacement Kit 224
- Bezel Replacement 224
- Figure 46 Bezel Screw 226
- Figure 47 Bezel Screws 227
- Figure 48 Components to 232
- Restraint 233
- Figure 50 Restraining the 235
- Figure 51 Reinstalled 238
- Removing and 239
- Installing a Tape Drive 239
- Filler Plate 239
- Installing a Power 240
- Supply Filler Plate 240
- Magazine Replacement 241
- Creating a Backup Map 242
- Removing the 242
- Magazine from the 242
- Figure 53 Magazine Release 243
- (Right-Side Magazine) 244
- Replacing a Power 247
- Supply in a Single 247
- Power-Supply System 247
- (Scalar i40 and Scalar 247
- Adding or Replacing a 248
- Redundant Power 248
- Supply on the 248
- Replacing the System 250
- Control Board 250
- Installing Library 252
- Firmware 252
- Manually Reconfiguring 255
- Preparing Partitions 257
- Removing a Tape Drive 258
- Installation Procedure 260
- Figure 60 Installing a Tape 261
- Figure 61 Restraining the 266
- Replacing the Robot 268
- Troubleshooting 269
- About Diagnostic Tickets 270
- Viewing, Closing, and 271
- Resolving Diagnostic 271
- “Not Ready” Messages 274
- Chapter 9: Troubleshooting 275
- Retrieving Tape Drive Logs 276
- Interpreting LEDs 276
- Figure 63 Front Panel LEDs 277
- System Control Board 278
- Fibre Channel 279
- Drive LEDs 280
- Figure 66 Power Supply LED 281
- Running the Random Move Test 284
- Resetting Factory Defaults 287
- Working With Cartridges 289
- Handling Cartridges Properly 290
- Barcode Requirements 291
- Installing Barcode Labels 293
- Specifications 295
- Capacity 296
- Environmental Specifications 297
- Air Clearance Requirements 297
- Power Specifications 298
- Communication Interfaces 298
- Supported Tape Drives 299
- Supported Media 299
- Supported Internet Browsers 300
- Tape Alert Flag Descriptions 301
- Table 8 Tape Alert Flag 302
- Descriptions 302
- DIAGNOSTIC 308
- Disposal of Electrical and 311
- Electronic Equipment 311
- Glossary 313
- Arbitrated loop 315
- Control module 317
- Temps Universel Coordonné 321
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