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Chapter 8 Logs and Troubleshooting
Autoloader Logs
112 Quantum SuperLoader 3 User’s Guide
4B Open Front • Install the magazine or magazine blank.
• Replace the magazine or magazine blank (try a
second one if possible).
• If all previous steps fail, contact customer support.
4C Over Temp • Verify that the temperature of the autoloader inlet
air is within specifications.
• Clear debris from any opening of the autoloader,
both in front and in the back.
• Verify that both fans are working. If fans are bad,
contact customer support.
60–69 Internal communications
events
• Power cycle.
• If the previous step fails, contact customer support.
A0–A4 Picker Servo Errors • If repeated events appear in the Hard Errors log,
power cycle the autoloader. Repeat test after power
cycle.
• If all previous steps fail, contact customer support.
A5 Source Element Empty • Verify that the expected source really does have a
cartridge.
• If the source is a magazine, replace the cartridge in
that slot with a different cartridge and try again. If
error continues, replace the magazine.
• If source is the tape drive, verify the tape drive has a
cartridge and it was ejected.
• Power cycle the autoloader.
• If the error continues, contact customer support.
A6 Source Magazine Missing • Verify that the magazine is installed correctly into
the autoloader.
• Remove and reinsert the magazine again.
• Try a second magazine, if possible.
• Power cycle the autoloader.
• If the error continues, contact customer support.
Error Type Description Suggested Actions
- SuperLoader 3 1
- Chapter 5 Administration 61 5
- Chapter 6 Diagnostics 77 6
- Appendix A Specifications 121 7
- Glossary 173 9
- Index 187 9
- Contents 10
- Ta b l e s 13
- (Corporate Headquarters) 18
- Worldwide End-User 20
- Product Warranty 20
- Introduction 21
- Overview 22
- Chapter 1 Introduction 22
- SuperLoader 3 LTO-3 23
- SuperLoader 3 LTO-4 23
- Installation and 27
- Configuration 27
- Installation Overview 28
- Choosing a Location 30
- UL Requirements 31
- SCSI Bus Requirements 32
- Unpacking the Autoloader 33
- Figure 2 Back Panel Overview 36
- Connecting Cables 37
- Connecting Fibre 38
- Channel and Power 38
- Fibre Channel cable 39
- Ethernet cable 39
- Connecting SAS and 40
- Power Cables 40
- Home screen 41
- Autoloader Device 42
- Software and Driver Downloads 43
- Bar Code Reader 44
- DLTSage Dashboard 44
- Operating the Autoloader 45
- Figure 6 Front Panel 46
- Table 2 Front Panel LEDs 46
- Using Cartridges 48
- Inserting a Single 49
- Cartridge 49
- Moving a Single 50
- Ejecting a Single 51
- Figure 7 Left Magazine 52
- Magazine Load/Unload 54
- Manually Operating the 54
- Magazine 54
- To Identify a Slot: 56
- Viewing Status Information 57
- Viewing Firmware 58
- Viewing Tape Drive 59
- Viewing Ethernet 60
- Information 60
- Running an Inventory 61
- Data Compression 61
- or Disabled 62
- On-board Remote 63
- Opening On-board 64
- Remote Management 64
- Viewing Status 65
- Default Username and 65
- Password 65
- Configurations Page 66
- Compression 69
- Cleaning Tape 69
- Setting the Magazines 70
- Setting the System Time 71
- Setting Network Options 72
- Setting Security Options 73
- Updates Page 76
- Diagnostics Page 77
- Performing a System 78
- Commands Page 79
- Administration 81
- Configuring the Autoloader 82
- Chapter 5 Administration 83
- To set the SCSI ID: 84
- Fibre Channel 85
- Autoloader 85
- Setting Ethernet 86
- Setting the Subnet 88
- Setting the Change Mode 90
- Sequential Mode 92
- Operations 92
- Setting Security 93
- Setting Magazines 93
- Setting Passwords 94
- Diagnostics 97
- Interpreting the POST 99
- Stopping a Diagnostic 100
- Front Panel Diagnostic 101
- Te s t s 101
- Diagnostics Using On 102
- Management 102
- Chapter 6 Diagnostics 104
- Units (CRUs) 105
- Customer Replaceable 105
- Removing a Magazine 106
- Installing a Magazine 107
- Changing the 107
- Orientation 107
- Figure 10 Left Magazine 108
- Figure 11 Removing the 109
- Screws from the Handle 109
- Rack Mounting the Autoloader 110
- General Preparation for 112
- Rack Mount Installation 112
- Stationary Rack Mount 112
- Installation 112
- Figure 15 Attaching 115
- Autoloader Brackets 115
- Figure 16 Attaching Support 116
- Brackets 116
- Logs and Troubleshooting 119
- Table 8 Probable Cause and 120
- Possible Solutions 120
- Autoloader Logs 123
- Hard Logs 125
- Management: 126
- Recovery Action 127
- Ta s k I D 128
- Error Type 129
- Ta p e Dr i v e L o g s 135
- Tape Drive Logs 136
- POST Failure Logs 137
- Preparing the 138
- Autoloader for 138
- Shipment 138
- Removing the 138
- Autoloader from a Rack 138
- Specifications 141
- Autoloader Specifications 142
- 60 Hz system: 90–265 VAC 146
- 50 Hz system: 90–265 VAC 146
- Tape Drive Specifications 148
- LTO-2 Drive Specifications 149
- Media Capacity 151
- Media Specifications 151
- LTO-5 Drive Specifications 153
- VS160 Drive Specifications 155
- DLT-V4 Drive Specifications 156
- SDLT 600 Drive Specifications 158
- DLT-S4 Drive Specifications 160
- Drive Error Logs 163
- SCSI Check Condition 164
- Error Logs 164
- SCSI Parity Error. SCSI bus 167
- Table 17 Bugcheck Log Field 168
- Descriptions 168
- Table 18 Error Event Logs 169
- Field Descriptions 169
- Suggested Actions 171
- A501: SDLT Hard Write 171
- A502: SDLT Loader 173
- Communication Error 173
- A503: SDLT Drive Servo 174
- A507/A508: Directory 179
- Read Failure/Directory 179
- Write Failure 179
- Failure Field Descriptions 180
- Regulatory Statements 187
- Taiwan Statement 188
- Japan Notice 188
- European Union Notice 189
- Grounding Methods 190
- Environmental Compliance 190
- Glossary 193
- 174 New Template 194
- New Template 175 195
- 176 New Template 196
- New Template 177 197
- 178 New Template 198
- New Template 179 199
- 180 New Template 200
- New Template 181 201
- 182 New Template 202
- New Template 183 203
- 184 New Template 204
- New Template 185 205
- 186 New Template 206
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