Quantum DLT VS160 Manual de usuario descargar pdf (Pagina 86)

Backup Software Support

72 Quantum ATL ValueLoader DLT VS80/DLT VS160 Tape Autoloader User Manual

Backup Software Support 2

While the ATL ValueLoader itself is supported by Quantum,

software products used with the ValueLoader are supported by

individual software vendors. When contacting the software

vendor for support, you will need the following information:

• Your name and telephone number

• Product name, firmware revision, operating system, build, and

serial number

• Detailed list of error messages reported

• Configuration files and log files related to the problem

• Screen dumps, if applicable

• Explanation of how to reproduce the problem, if possible

• Events that may have contributed to the problem, recent

operator actions, recent events in the software or the system,

and recent changes to the computer system, software, or

network environment.

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Quantum DLT VS160 Manual de usuario Pagina 86