Quantum EC-LLDAA-YF-B Guía de usuario descargar pdf (Pagina 123)

Chapter 8 Logs and Troubleshooting

Autoloader Logs

Quantum SuperLoader 3 User’s Guide 103

Autoloader Logs

Whenever any system or application actions occur, the autoloader

generates logs recording the action. You can use some of these logs to

troubleshoot errors. Errors are problems that occur while operating the

autoloader. They prevent the autoloader from completing a specific

action.

When an error occurs, one of the following can happen and the system

generates a log of the error:

• No error message appears, but the autoloader fails to complete the

action.

• An error message appears on the front panel or in the On-board

Remote Management screen. The screen displays the error message

and the

Hard Log records non-recoverable errors (see “Hard Logs”

on page 105).

Note: To troubleshoot hard errors, you may need to power cycle,

repair, or replace the unit.

You can use these error logs to determine the type of error, when it

occurred, and what parts of the autoloader it affects (or which parts of

the autoloader need to be repaired or replaced).

Different types of error logs are generated for the autoloader and the

tape drive.

• Autoloader error logs provide information if the errors relate to data

cartridge movement.

• Tape drive error logs provide information if the errors relate to the

tape drive's read/write performance.

Other failures occur. • Issue a

System Reset either by using On-board

Remote Management

Diagnostics page System

Reset

, or cycle the power from the front panel.

• Contact customer support.

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Quantum EC-LLDAA-YF-B Guía de usuario Pagina 123