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Chapter 8 Logs and Troubleshooting
Autoloader Logs
106 Quantum SuperLoader 3 User’s Guide
To retrieve Hard log information from the front panel:
1 From the front panel LCD, scroll to Diagnostics, and then press Enter.
The
Diagnostics submenu displays.
2 From the
Diagnostics submenu, scroll to Error Logs, and then press
Enter. The Error Log submenu displays.
3 From the
Error Logs submenu, scroll to Hard, and then press Enter.
The log information displays.
To retrieve Hard log information from On-board Remote
Management:
1 From any screen, click the Diagnostics heading. The Diagnostics
screen displays.
2 Click
View Logs.
3 If you want to save logs to your hard drive, click
Save Logs. If you
save a log to a file, you must select a destination folder within 60
seconds.
Hard Log Example The first line of the Hard Log shows the number of entries, queue size,
and defines the queue wrap and erase parameters.
The first line of each
Hard Log event contains the information you are
looking for. The highest number entry, shown at the bottom of the
queue, contains the most recent event.
You are interested primarily in the time stamp and error fields. Context
information followed by the 12 double-words are for engineering use
only and cannot be interpreted without firmware source code.
**** Hard Log ****
Block 1, 004/016 entries @ 64 bytes each, wrap @ 004, erase
@ 008
0000: 2001-Jun-27, 17:24:06.001, Error: 002f0222, Context:
4802/00000000
65460621:00610004:ffffffff:ffffffff
ff741e03:0075ff63:0566063f:007f0000
ffffffff:ffffffff:ffffffff:ffffffff
0001: 2001-Jun-27, 17:24:08.036, Error: c02f0223, Context:
4802/00000000
00000000:00000000:00000000:00000000
- SuperLoader 3 1
- Chapter 5 Administration 61 5
- Chapter 6 Diagnostics 77 6
- Appendix A Specifications 121 7
- Glossary 173 9
- Index 187 9
- Contents 10
- Ta b l e s 13
- (Corporate Headquarters) 18
- Worldwide End-User 20
- Product Warranty 20
- Introduction 21
- Overview 22
- Chapter 1 Introduction 22
- SuperLoader 3 LTO-3 23
- SuperLoader 3 LTO-4 23
- Installation and 27
- Configuration 27
- Installation Overview 28
- Choosing a Location 30
- UL Requirements 31
- SCSI Bus Requirements 32
- Unpacking the Autoloader 33
- Figure 2 Back Panel Overview 36
- Connecting Cables 37
- Connecting Fibre 38
- Channel and Power 38
- Fibre Channel cable 39
- Ethernet cable 39
- Connecting SAS and 40
- Power Cables 40
- Home screen 41
- Autoloader Device 42
- Software and Driver Downloads 43
- Bar Code Reader 44
- DLTSage Dashboard 44
- Operating the Autoloader 45
- Figure 6 Front Panel 46
- Table 2 Front Panel LEDs 46
- Using Cartridges 48
- Inserting a Single 49
- Cartridge 49
- Moving a Single 50
- Ejecting a Single 51
- Figure 7 Left Magazine 52
- Magazine Load/Unload 54
- Manually Operating the 54
- Magazine 54
- To Identify a Slot: 56
- Viewing Status Information 57
- Viewing Firmware 58
- Viewing Tape Drive 59
- Viewing Ethernet 60
- Information 60
- Running an Inventory 61
- Data Compression 61
- or Disabled 62
- On-board Remote 63
- Opening On-board 64
- Remote Management 64
- Viewing Status 65
- Default Username and 65
- Password 65
- Configurations Page 66
- Compression 69
- Cleaning Tape 69
- Setting the Magazines 70
- Setting the System Time 71
- Setting Network Options 72
- Setting Security Options 73
- Updates Page 76
- Diagnostics Page 77
- Performing a System 78
- Commands Page 79
- Administration 81
- Configuring the Autoloader 82
- Chapter 5 Administration 83
- To set the SCSI ID: 84
- Fibre Channel 85
- Autoloader 85
- Setting Ethernet 86
- Setting the Subnet 88
- Setting the Change Mode 90
- Sequential Mode 92
- Operations 92
- Setting Security 93
- Setting Magazines 93
- Setting Passwords 94
- Diagnostics 97
- Interpreting the POST 99
- Stopping a Diagnostic 100
- Front Panel Diagnostic 101
- Te s t s 101
- Diagnostics Using On 102
- Management 102
- Chapter 6 Diagnostics 104
- Units (CRUs) 105
- Customer Replaceable 105
- Removing a Magazine 106
- Installing a Magazine 107
- Changing the 107
- Orientation 107
- Figure 10 Left Magazine 108
- Figure 11 Removing the 109
- Screws from the Handle 109
- Rack Mounting the Autoloader 110
- General Preparation for 112
- Rack Mount Installation 112
- Stationary Rack Mount 112
- Installation 112
- Figure 15 Attaching 115
- Autoloader Brackets 115
- Figure 16 Attaching Support 116
- Brackets 116
- Logs and Troubleshooting 119
- Table 8 Probable Cause and 120
- Possible Solutions 120
- Autoloader Logs 123
- Hard Logs 125
- Management: 126
- Recovery Action 127
- Ta s k I D 128
- Error Type 129
- Ta p e Dr i v e L o g s 135
- Tape Drive Logs 136
- POST Failure Logs 137
- Preparing the 138
- Autoloader for 138
- Shipment 138
- Removing the 138
- Autoloader from a Rack 138
- Specifications 141
- Autoloader Specifications 142
- 60 Hz system: 90–265 VAC 146
- 50 Hz system: 90–265 VAC 146
- Tape Drive Specifications 148
- LTO-2 Drive Specifications 149
- Media Capacity 151
- Media Specifications 151
- LTO-5 Drive Specifications 153
- VS160 Drive Specifications 155
- DLT-V4 Drive Specifications 156
- SDLT 600 Drive Specifications 158
- DLT-S4 Drive Specifications 160
- Drive Error Logs 163
- SCSI Check Condition 164
- Error Logs 164
- SCSI Parity Error. SCSI bus 167
- Table 17 Bugcheck Log Field 168
- Descriptions 168
- Table 18 Error Event Logs 169
- Field Descriptions 169
- Suggested Actions 171
- A501: SDLT Hard Write 171
- A502: SDLT Loader 173
- Communication Error 173
- A503: SDLT Drive Servo 174
- A507/A508: Directory 179
- Read Failure/Directory 179
- Write Failure 179
- Failure Field Descriptions 180
- Regulatory Statements 187
- Taiwan Statement 188
- Japan Notice 188
- European Union Notice 189
- Grounding Methods 190
- Environmental Compliance 190
- Glossary 193
- 174 New Template 194
- New Template 175 195
- 176 New Template 196
- New Template 177 197
- 178 New Template 198
- New Template 179 199
- 180 New Template 200
- New Template 181 201
- 182 New Template 202
- New Template 183 203
- 184 New Template 204
- New Template 185 205
- 186 New Template 206
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