
Chapter 6 Troubleshooting Guide
Encryption Troubleshooting
72 LTO-5 Tape Drive User’s Guide
9 If the cartridge is still jammed, the tape drive has failed. Contact
customer support at http://www.quantum.com/support.
Encryption Troubleshooting
• Ensure that you are using an LTO-5 tape drive and Ultrium 3TB or
1.6TB media, respectively.
• Ensure that your software supports hardware encryption. It may be
necessary to update the software. Consult your software vendor for
more information.
• Ensure that the correct key or pass phrase has been entered.
• Ensure that your HBA supports the encryption commands. It may be
necessary to update the firmware.
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